customer service

SHIPPING & PAYMENT

 

FREE SHIPPING

We offer free United States Postal Service (USPS) Priority Mail shipping for domestic orders totaling $150 or more. 

 

Standard shipping charges will be added to all international orders.

DOMESTIC SHIPPING

Orders of available stock are shipped within 3 business days of placement.

 

A tracking number will be sent to you immediately after we have sent out your package. You must wait until your package is scanned in by the carrier to begin tracking your package.

 

Orders $150 and over automatically qualify for free USPS Priority Mail shipping.

 

INTERNATIONAL SHIPPING

All international packages are trackable once they are scanned in by the carrier. Transit time will depend on the efficiency of international customs delivery offices.

 

Please note that customs clearance is different in every country, and that in addition to postage charges, you may be charged additional costs, tariffs and/or brokerage fees. These additional charges are your responsibility.

 

METHODS OF PAYMENT

We gladly accept Visa, MasterCard, and American Express credit cards, PayPal, and Amazon Pay.

RETURNS & EXCHANGES

 

If merchandise has been damaged before or during delivery, or there has been another mistake on our account, please contact us with your order number and name. 

 

We will also accept merchandise returns that are in new condition within 21 days of the original order date as stated on your sales receipt. binary reserves the right to refuse to refund items that are returned damaged. 

 

Please allow 5-7 business days for us to process your return. You will receive a confirmation e-mail immediately after your return has been processed.

You will not receive a full refund, as a restocking fee of $7.00 applies to all returns, which will be deducted from your refund once the return is processed. 

Returned items offered on-sale are eligible for online store credit only. All on-sale items bought using a discount code are final sale.

PRIVACY POLICY

 

ONLINE ORDERING IS SECURE

We value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. 

 

Your credit card numbers are protected using the industry standard Secure Sockets Layer (SSL) encryption, which ensures that your information is protected and cannot be read by others as it travels over the Internet. 

 

The secure mode begins on the check-out page. When visiting a secure server, the first characters of the site address will change from "http" to "https". 

 

Your credit card information is also encrypted when it is stored on our network, protecting it from theft or internal compromise. We will contact you directly for voice authorization in the case that we suspect that your credit card was used improperly in placing an order. 
 

ALTERNATE OPTION.

If you are still concerned about using your credit card over the Internet, please contact us, and we will be happy to arrange to process your order over the phone. 
 

INFORMATION WE COLLECT

WHEN PLACING AN ORDER

We process your order using your provided name, e-mail address, shipping address, billing address and payment information. If necessary, we might use this information to contact you in order to complete your purchase. We also use your information to personalize your shopping experience (such as in an e-mailed personal greeting).
 

WHEN SUBSCRIBING TO OUR NEWSLETTER

Our newsletter is an optional service offered to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. In order to receive our newsletter, you will provide your e-mail address.

 

We will not share your e-mail address with any third-party without your explicit consent. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.
 

SENDING US CORRESPONDENCE

When we receive email, letters, or entries to our contests we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.
 

COOKIES

Like most other web sites, binaryslc.com uses cookies - which are text files placed on your computer - to allow you to log-in, to keep items in your shopping basket during your visit and to allow you to proceed through the checkout process. As such, we require cookies to be enabled in your web browser.
 

ABOUT CHILDREN/TEENS

binary is concerned about the privacy and safety of children when they use the Internet. Our website is a general audience site and is not targeted to or intended for use by children. 

 

We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. 
 

OTHER SITES POLICIES

You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or content policies of those sites.
 

DISCLOSURE OF INFORMATION TO THIRD PARTIES SERVICE PROVIDERS

Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.
 

ANONYMOUS ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about how you use the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 

 

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. 

 

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, and you may not be able to use the full functionality of this website as a result.

 

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: 

 

(1) permitted or required by law

(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions

(3) investigating fraud which has already taken place. 

The information is not provided to these agencies or companies for marketing purposes.

We will NOT give, sell, or lease your personal information to third parties.

ACCURACY OF INFORMATION
It is our utmost goal to provide complete, accurate and current information on this website. However it is possible that this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product description, pricing and availability. 

 

In addition, some information may be incomplete or not current. We reserve the right to correct any errors, inaccuracies or omissions at any time without any prior notice, which may occur after an order has been placed. We apologize for any inconvenience this may cause.

HQ

By Appointment Only

630 S Stringfellow Ct. Studio 1

Salt Lake City, UT 84111

United States

CUSTOMER SERVICE

Custom Services

Shipping & Payment

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